§1Parties
These terms are between the person using the Chatvoxo service at https://www.chatvoxo.com and FORCESCRIPTS LTD, registered in England and Wales, company number 17110478. Address: Suite 10647, 5 Brayford Square, London, United Kingdom, E1 0SG. Legal mail: [email protected]. Billing: [email protected]. Support: [email protected] and WhatsApp +44 754 143 8660.
§2The service
Chatvoxo places a chat window on your website and lets your team answer those chats from one desk. AI can write replies in two ways: with Chatvoxo AI, or with your own API key connected on the Pro plan.
Chatvoxo AI runs on a prepaid balance. Each reply takes what its tokens cost from the balance; when the balance runs out, chats go to your agents. Replies sent with your own key are paid by you to the provider the key belongs to.
AI replies can be wrong or incomplete. Checking the replies and the information you put on your site is your responsibility.
§3The account
The details you register with must be accurate and kept up to date. Do not hand the account to someone else. Keep your password and API key private. You are responsible for use that comes from your account and from the agents you add to your team.
§4Plans and prices
Each site has its own plan. On the free plan, sites, agents, chats and messages are unlimited; an own API key cannot be used. Pro is bought per site and lets that site answer with your own API key. Chatvoxo AI is available on both plans from your account’s shared balance.
All prices are in US dollars (USD). Any tax that applies is shown at checkout.
The current per-token price of Chatvoxo AI is shown on the Plan & balance page. Price changes apply only to later replies; the dollar value of balance already topped up does not change.
The balance does not expire. It cannot be exchanged for cash or moved to another account, and it can only be used for Chatvoxo AI replies.
§5Payment
Card payments: collected through Stripe. For sales made through Stripe Managed Payments, Stripe is the merchant of record and Stripe’s customer terms also apply to those sales. Chatvoxo does not see or store the card number, expiry date or security code.
Crypto payments: when offered, made in USDT or USDC on the Avalanche C-Chain network only, to the address and amount shown at checkout. Amounts sent on another network or in another token may be lost and may not be recoverable. Network fees are paid by the sender. A payment is credited to your account after enough network confirmations.
A Pro subscription paid by card is monthly for each site and renews automatically at the end of each period until cancelled. You can cancel in the dashboard at any time; cancellation takes effect at the end of the paid period and affects only that site.
Pro paid in USDT or USDC is paid once for the period chosen (1, 3, 6 or 12 months) and does not renew automatically. Paying again adds the new period to the end of the time left. When the time runs out the site returns to the free plan; the account owner is reminded by email about 3 days before.
If a Pro subscription is not paid, it ends and that site returns to the free plan; replies on your own key stop on that site.
§6Cancellation and refunds
If you are a consumer, meaning you are buying outside your trade or profession, UK and EU consumer law gives you the right to cancel within 14 days of purchase without giving a reason.
When you buy, you confirm that you want the service to start straight away. If you then cancel, the part you have already used is deducted from the refund: the days used on the Pro plan, and the amount of balance spent. Once a top-up has been fully used, the right to cancel that top-up ends.
To cancel, write to [email protected] within the 14 days. We refund within 14 days of your notice, using the payment method you used; for crypto payments, to an Avalanche C-Chain address you confirm is yours, in the same token.
Outside that period, and without affecting mandatory consumer rights or cases where we fail to provide the service, amounts paid and unused balance are not refunded automatically.
§7Personal data
We process your account data as controller under the Privacy policy.
For chat data from visitors to your website, you are the controller and we process it on your behalf. The Data processing agreement forms part of these terms and takes effect when you start using the service.
It is your responsibility to give your visitors a privacy notice explaining how chat data is processed and that it may be sent to AI, and to have a valid legal basis for that processing. Do not ask for special category data, such as health data, or card numbers through the chat window.
§8Acceptable use
You may not use the service for fraud, unsolicited messages, using someone else’s key without permission, unlawful content, or attempts to compromise the security of the service.
§9Liability
As far as the law allows, FORCESCRIPTS LTD’s total liability arising from this service is limited to the amount you paid for it in the last 12 months. A model bill created with your own key is outside that cap; that bill is between you and your provider. Liability for death or personal injury, fraud, and anything else that cannot be limited by law is not limited.
§10Term and ending
You can close your account at any time with the Delete account form on the Settings page or by writing to [email protected]. Before closing, you can ask for a copy of your data. When the account is deleted, Pro subscriptions end immediately and unused balance is not refunded automatically, without affecting mandatory consumer rights. Data is deleted as described in the Privacy policy.
We can suspend or close an account for a serious breach of these terms; where possible we will tell you first.
§11Changes
We may update these terms. We announce significant changes at least 30 days before they take effect, by email or in the dashboard. If you do not accept them, you can close your account and your unused balance will be refunded.
§12Law
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer, the mandatory consumer protection rules of the country you live in, and your right to go to its courts, still apply.
Write to [email protected].